Terms of Service

  • These terms apply to electrical services, materials and equipment supplied by NOD Electrical Services.

    A contract is formed when the customer accepts our quotation or estimate, confirms an appointment, instructs us to commence work or pays a deposit.

    Unless stated otherwise:

    • Quotations and estimates remain valid for 30 days.

    • Prices exclude VAT, parking, permits, congestion charges, ULEZ charges and specialist access equipment unless specifically included.

    • A quotation is based on the information and access available when it is prepared.

    • An estimate is an informed assessment rather than a guaranteed fixed price.

    • Hidden defects, unsafe existing wiring, inaccessible equipment, asbestos, structural obstructions and inaccurate information may affect the price.

    • Materials may be substituted with equivalent products where the specified product is unavailable, subject to customer approval where the change is material.

    Only the work expressly described in the accepted quotation or estimate is included.

  • The customer must provide safe and reasonable access to the property, electrical equipment and relevant work areas at the agreed time.

    The customer is responsible for:

    • Securing landlord, freeholder or managing-agent consent.

    • Providing accurate information about the installation.

    • Identifying known asbestos, concealed services or hazardous materials.

    • Clearing work areas and protecting valuables.

    • Providing parking permits or reimbursing parking costs.

    • Ensuring water, electricity and welfare facilities are reasonably available.

    We may suspend work where conditions are unsafe, access is unavailable, payment is overdue or continuing would breach electrical or building regulations.

    Additional or varied work will be priced separately. Where possible, approval will be obtained before it is undertaken. Immediate safety work may be completed without prior approval where reasonably necessary to remove an immediate danger or prevent material damage.

    Completion dates are estimates unless expressly agreed as fixed. We are not responsible for reasonable delays caused by supplier shortages, third parties, DNOs, weather, inaccessible premises, undisclosed defects or events outside our control.

  • ayment terms will be stated on the quotation or invoice. Unless otherwise agreed:

    • Call-outs and small works are payable on completion.

    • Larger projects are payable 40% deposit, 30% at the agreed stage and 30% on completion.

    • Materials or specially ordered equipment may require advance payment.

    • Interim invoices become payable when the relevant work stage is reached.

    • Payment must not be withheld because of an unrelated dispute or minor outstanding item.

    Deposits are applied towards labour, materials, reserved time and project preparation. If the customer cancels, we may deduct reasonable costs already incurred, including specially ordered materials and demonstrable loss arising from the cancellation. Any remaining balance will be returned.

    Consumers entering a contract online, by telephone or away from our business premises will normally have a 14-day cancellation period. If the customer expressly requests work to begin during that period, they must pay for work and materials supplied before cancellation.

    The cancellation right may not apply to urgent repair or maintenance work specifically requested by the customer, or to bespoke or personalised goods, to the extent permitted by law.

    Business customers may be charged statutory interest and recovery costs on overdue invoices under the Late Payment of Commercial Debts legislation.

  • Work will be undertaken with reasonable care and skill and, where applicable, in accordance with:

    • The current edition of BS 7671, including applicable amendments.

    • Part P of the Building Regulations.

    • Manufacturer’s instructions.

    • Relevant fire-safety, DNO and electrical-safety requirements.

    Electrical Installation Certificates, Minor Electrical Installation Works Certificates, EICRs or other documentation will be provided where applicable to the work undertaken.

    Testing may identify previously unknown defects. Unless included in the agreed scope, rectifying those defects will be treated as additional work.

    Our workmanship is guaranteed for 12 months from completion. Manufacturer warranties will be passed to the customer where available.

    The workmanship guarantee does not cover:

    • Existing wiring or equipment that we did not install.

    • Customer-supplied products.

    • Normal wear, accidental damage, misuse or unauthorised alterations.

    • Internet, mobile-signal or third-party platform failures.

    • Defects caused by another contractor.

    • Failure to follow operating or maintenance instructions.

    Grant applications, DNO approvals, landlord consent and manufacturer integrations cannot be guaranteed because they are controlled by third parties.

  • The customer must notify us promptly of any alleged defect and provide reasonable access for inspection and rectification.

    We are not responsible for:

    • Pre-existing faults or non-compliant installations outside our agreed work.

    • Consequential losses caused by an unavoidable electrical isolation.

    • Damage arising from inaccurate information or concealed conditions.

    • Data loss or the operation of customer equipment following reconnection.

    • Indirect or business losses that were not reasonably foreseeable.

    Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded. Consumer statutory rights remain unaffected.

    Complaints should initially be sent to:

    info@nod-electricalservices.co.uk

    We will investigate the matter and aim to provide a written response within 14 days.

    If any provision is found unenforceable, the remaining terms will continue to apply. No variation is binding unless agreed in writing.

    These terms are governed by the laws of England and Wales. Consumers may bring proceedings in the courts applicable under consumer law. For business contracts, the courts of England and Wales will have exclusive jurisdiction.