Privacy Policy

Who we are

NOD Electrical Services is the trading name of Nick O'Donnell Ltd (company number 13341002). For the purposes of UK data protection law, Nick O'Donnell Ltd is the data controller for the personal information described in this policy.

This policy applies when you browse our website, submit an enquiry, request an estimate, instruct us to undertake electrical work, communicate with us as a customer or project contact, supply services to us, or otherwise deal with our business.

Personal information we collect

Depending on how you deal with us, we may collect:

• Identity and contact details: name, address, phone number, email address and relevant company or organisation details.
• Property and project details: installation address, access and parking arrangements, property type, site plans, project photographs, details of owners, occupiers, tenants, landlords, managing agents or freeholders where relevant.
• Electrical service and safety records: estimates, appointments, job sheets, test results, EICRs, Electrical Installation Certificates, Minor Electrical Installation Works Certificates, EV chargepoint records, commissioning documents, warranties and maintenance information.
• Transaction details: invoices, amounts paid, payment status and limited payment-related information. Card transactions may be handled by payment providers; we do not normally hold full payment-card details.
• Correspondence: emails, calls and call notes, website forms, SMS and WhatsApp messages, and communications sent through trade or review platforms.
• Website and device information: IP address, browser/device information, pages visited, referring pages and cookie or analytics information as explained in section 8.
• Preferences: marketing choices, communication preferences and objections or opt-out requests.

We may also receive relevant information from landlords, tenants, property managers, builders, other contractors, manufacturers, competent-person schemes, Distribution Network Operators, local authorities, chargepoint or grant administrators, trade platforms and review providers.

Please avoid sending more personal information than needed. If accessibility, health or other sensitive circumstances must be considered for safe access or service delivery, we will limit the information collected and identify an appropriate lawful basis and, where required, an additional condition for using that information.

How and why we use information

We use personal information where there is a lawful basis under the UK GDPR and applicable UK data protection legislation.

Where we rely on legitimate interests, we consider the necessity of the processing and balance it against your rights and reasonable expectations. If information needed to organise or carry out work is not provided, we may be unable to assess, schedule, certify or complete the service.

Photographs, certificates and site records

We may photograph or record the installation before, during and after work, including equipment, defects, cable routes, test results and completed installations. Such records can support safe design, certification, handover, warranties, insurance matters and the resolution of disputes.

Photographs, certificates or job details will not be used to identify you or your property in public marketing without an appropriate lawful basis and consent where required. Withdrawal of consent will affect future consent-based publication, but it will not automatically remove records that we must keep for contractual, safety or legal reasons.

Who we share information with

Where necessary and proportionate, personal information may be shared with:

• Employees, apprentices, authorised subcontractors and other professionals involved in the work.
• Accounting, banking, payment, insurance, legal and debt-recovery providers.
• Website hosting, email, cloud storage, communications, scheduling and job-management providers.
• Website analytics, embedded review and other digital-service providers, where their services are enabled and the relevant privacy and cookie requirements are met.
• Wholesalers, equipment manufacturers, warranty providers and support services involved in a specific installation.
• NAPIT, Building Control, local authorities, Distribution Network Operators, energy suppliers, EV charging or grant bodies and other authorities where relevant.
• Property owners, tenants, landlords, freeholders, managing agents, principal contractors and project consultants who legitimately need information.
• Emergency services, courts, regulators or law enforcement where legally required or needed to protect people or rights.
• Relevant advisers or successors if there is a genuine business sale or reorganisation.

We only share information that is reasonably needed for the relevant purpose. When service providers process information on our behalf, they must have appropriate contractual and security safeguards. We do not sell personal information.

If you choose to communicate with us through WhatsApp or a social platform, that provider may separately process information under its own terms and privacy notice. Links to third-party services are not controlled by us.

International transfers

Some website, communications, cloud, payments or other technology providers may store or access personal information outside the UK. Where UK data protection law requires a transfer safeguard, we use an appropriate mechanism, such as UK adequacy regulations, an International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses.

You can ask us for further information about relevant transfers and available safeguards using the contact details above.

How long we keep information

We keep information only for as long as reasonably required for its original purpose and any applicable safety, accounting, warranty, insurance, regulatory or legal requirements. Our general periods are:

• Unsuccessful enquiries and estimates: generally up to 24 months after our last contact.
• Customer, contract, invoice and payment records: generally six years after completion or the end of the customer relationship.
• Inspection, test, certification, design, installation and warranty records: generally six years, or longer where a relevant scheme, legal obligation, continuing safety need, claim or warranty requires it.
• Supplier and subcontractor records: generally six years after the relevant transaction or relationship ends.
• Marketing information: until you unsubscribe or object, with a minimal suppression record retained where needed to respect that choice.
• Cookies and analytics: according to the actual technology settings, applicable law and your consent or objection choices.

Where there is a complaint, claim, investigation or legal hold, we may need to retain specific information longer. When it is no longer needed, information is securely erased or anonymised.

Cookies, analytics and embedded services

Our Squarespace website uses technologies such as cookies or similar local storage to support website operation and, where enabled, visitor analytics, reviews and other integrated services. The specific providers and technologies can change as the site is maintained.

Essential technologies

Some cookies and storage are necessary for security, the operation of forms, basic site functionality or communication. Where a legal exemption applies, these may be used without consent.

Analytics and other non-essential technologies

Analytics and similar technologies are used only where permitted under the Privacy and Electronic Communications Regulations (PECR) and UK data protection law. Some narrowly defined statistical analytics may qualify for the post-2025 legal exception, but only where all its conditions are met, including clear information and an easy way to object. Analytics or other tracking that does not qualify for an exception requires appropriate consent before storage or access on your device.

Where relevant, this includes technology operated through website analytics or tag-management tools and third-party embedded review services. An embedded provider may receive technical information such as your IP address when its content loads.

Managing your choices

Use the cookie choices offered by our website, where available, to accept, decline or adjust non-essential technologies. You can also control or delete cookies in your browser, although doing so may affect how parts of the site function. If you cannot access the website's preference controls, please email info@nod-electricalservices.co.uk for assistance.

You can contact us for information about the particular website technologies we use, including their providers, purposes and retention periods. Where our cookie controls provide these details, please refer to those settings for the current list.

Marketing and service communications

We may contact you regarding your enquiry, appointments, electrical safety, certification, payments, warranties or other necessary service matters.

We only send direct marketing by email, text or similar electronic messaging where permitted by law, including where valid consent has been given or the existing-customer 'soft opt-in' applies and its conditions are satisfied. We identify ourselves and provide a practical way to opt out of marketing.

You can ask us to stop direct marketing at any time by replying to a marketing message or emailing info@nod-electricalservices.co.uk. This will not prevent essential messages about an existing enquiry, appointment or contract.

How we protect information

We use proportionate technical and organisational measures intended to protect information against unauthorised access, alteration, accidental loss or disclosure. Depending on the system, these measures include access controls, device protection, passwords, backups, suitable service providers and limiting access to people who need the information for their work.

No internet or electronic system can be guaranteed entirely secure. We assess suspected personal data breaches and make notifications where required by applicable law.

Your data protection rights

Subject to legal conditions and exceptions, you may have the right to request access to your personal information, correction of inaccurate details, erasure, restriction of processing and, in some cases, data portability. You may object to uses based on legitimate interests and withdraw consent where we rely on it.

These rights are not always absolute. For example, we may need to retain records to comply with legal duties, maintain safety documentation or establish or defend legal claims. We may ask for proportionate identity evidence before acting on a request and will respond within the period required by law; we do not normally charge a fee.

To make a request, email info@nod-electricalservices.co.uk or write to the address in section 1.

Automated decision-making

We do not normally make decisions about customers using solely automated processing that produces legal or similarly significant effects. If that changes, we will provide relevant information and safeguards as required by law.

Questions and data protection complaints

If you are concerned about how we have handled your personal information, please tell us by emailing info@nod-electricalservices.co.uk or writing to the address in section 1. Include enough information for us to understand the issue, but do not email sensitive identity documents unless we specifically request them using an appropriate secure method.

We will acknowledge receipt of a data protection complaint within 30 days, take appropriate steps to investigate it without undue delay, keep you informed as required and explain the outcome without undue delay.

You also have the right to complain to the Information Commissioner's Office (ICO). You do not need our permission to contact it.

Changes to this policy

We may update this policy where our services, technologies, business practices or legal obligations change. The latest version will be published at /privacy-policy with its revision date. Where required or appropriate, we will also notify affected individuals directly of material changes.

Last updated: 27 October 2026.