Privacy Policy

Last updated: 14 September 2026

1. Who we are

NOD Electrical Services is the trading name of Nick O'Donnell Ltd, company number 13341002. For the purposes of UK data protection law, Nick O'Donnell Ltd is the data controller responsible for the personal information covered by this policy.

Contact details

Nick O'Donnell Ltd trading as NOD Electrical Services
186 Sunnyhill Road
London
SW16 2UN

Telephone: 020 8050 3408
Email: info@nod-electricalservices.co.uk
Website: https://nod-electricalservices.co.uk

This policy explains how we collect, use, retain and protect personal information when you visit our website, contact us, request an estimate or quotation, engage us to provide electrical services, supply services to us, or otherwise deal with our business.

2. Personal information we collect

Depending on how you interact with us, we may collect and use:

  • Identity and contact information, including your name, address, telephone number, email address and business or organisation details.

  • Property and project information, including the installation address, access arrangements, property type, landlord, tenant, managing agent or freeholder details, site plans, photographs and information relevant to the requested electrical work.

  • Service and technical records, including estimates, quotations, appointments, job sheets, inspection and test results, Electrical Installation Certificates, Minor Electrical Installation Works Certificates, EICRs, EV chargepoint records, commissioning information, warranties, maintenance records and correspondence.

  • Financial and transaction information, including invoices, payment status and limited payment information. Card payments are processed by our payment provider; we do not normally retain complete card details.

  • Communications, including emails, telephone notes, contact-form submissions, text or WhatsApp messages and correspondence through review, trade or social-media platforms.

  • Website and device information, including IP address, browser type, device information, pages visited, referring website and cookie or analytics data, subject to your cookie choices.

  • Marketing preferences, including whether you have agreed to receive marketing and any opt-out request.

  • Information received from third parties, such as landlords, tenants, managing agents, builders, architects, other contractors, trade platforms, review platforms, manufacturers, scheme operators, local authorities, Distribution Network Operators, NAPIT or OZEV, where relevant to an enquiry or project.

Please do not provide more personal information than is reasonably required. If health, accessibility or other sensitive information is necessary to arrange safe access or deliver the service, we will use it only for that purpose and with an appropriate lawful condition.

3. How and why we use personal information

We use personal information only where UK data protection law permits us to do so.

PurposeTypical information usedLawful basisResponding to enquiries, arranging surveys and preparing estimates or quotationsContact, property, project and communication informationTaking steps at your request before entering a contract; legitimate interests in responding to business enquiriesBooking, managing and carrying out electrical workContact, property, access, project, technical and communication informationPerformance of a contract; legitimate interests in delivering and managing our servicesTesting, certification, notification, warranty and aftercareContact, property, technical and service recordsPerformance of a contract; compliance with legal obligations; legitimate interests in maintaining accurate safety and warranty recordsInvoicing, taking payment, credit control and accountingContact, transaction, invoice and payment informationPerformance of a contract; compliance with legal and tax obligations; legitimate interests in collecting sums dueManaging complaints, claims, disputes and insurance mattersContact, service, technical, photographic, transaction and communication recordsLegitimate interests in protecting our legal rights and resolving disputes; compliance with legal obligationsOperating, securing and improving our website and servicesWebsite, device, cookie and enquiry informationLegitimate interests for essential security and administration; consent where required for non-essential cookies or analyticsRequesting and displaying genuine customer reviews or project imagesContact details, review content and agreed project informationConsent where identifiable customer or property information is published; legitimate interests where a review has been voluntarily made public and reuse is reasonably expectedSending service updates or relevant marketingContact details and marketing preferencesConsent where required; otherwise legitimate interests where the law permits, with a clear right to opt outMeeting regulatory, safeguarding, fraud-prevention or law-enforcement requirementsAny information reasonably requiredCompliance with legal obligations; legitimate interests in preventing fraud and protecting people and property

Where we rely on legitimate interests, we consider whether the use is necessary and balance our interests against your rights and reasonable expectations.

If information is required to enter into or perform a contract and you do not provide it, we may be unable to quote for, schedule, certify or complete the work.

4. Photographs, certificates and property information

We may take photographs or videos to record existing conditions, work in progress, completed work, test results, defects, meter or equipment details and compliance matters. These records may be needed to perform the contract, support certification, manage warranties, deal with disputes or demonstrate work to a client, regulator, insurer or scheme provider.

We will not publish images that identify you, your property or its precise location for marketing purposes without an appropriate lawful basis and, where required, your consent. You may withdraw consent for future use at any time, although this will not affect processing that was lawful before withdrawal or records that we must retain for contractual, safety or legal purposes.

5. Who we share information with

We may share relevant personal information with:

  • employees, apprentices and subcontractors working under our direction;

  • accountants, insurers, legal advisers and debt-recovery providers;

  • IT, website hosting, email, cloud-storage, communications, scheduling, accounting and payment-service providers;

  • electrical wholesalers, equipment manufacturers and warranty providers where needed to order, register or support products;

  • NAPIT, competent-person schemes, Building Control, local authorities and other regulatory or certification bodies;

  • Distribution Network Operators, energy suppliers, meter operators, OZEV and EV chargepoint or grant administrators where relevant;

  • landlords, freeholders, managing agents, principal contractors, consultants or other authorised project parties;

  • emergency services, courts, regulators, public authorities or law-enforcement bodies where disclosure is legally required or necessary to protect rights, people or property; and

  • a purchaser or adviser if our business or assets are reorganised or sold.

We share only the information reasonably necessary for the relevant purpose. Service providers acting on our behalf must handle personal information securely and in accordance with applicable data protection requirements. We do not sell personal information.

6. International transfers

Some service providers, including website, communications, cloud, payment or analytics providers, may store or access information outside the United Kingdom. Where this occurs, we require an approved transfer mechanism or other lawful safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses, as applicable. You may contact us for further information about the safeguards relevant to your information.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, insurance, certification, warranty and dispute-resolution requirements. Our normal retention periods are:

  • Unsuccessful enquiries and quotations: generally up to 24 months after the last contact.

  • Customer, contract, job, invoice and payment records: generally six years after completion of the work or the end of the customer relationship.

  • Inspection, test, certification, design, installation, photographic and warranty records: generally six years after completion, or longer where reasonably required by legislation, an applicable scheme, warranty, insurer, limitation period or continuing safety need.

  • Supplier and subcontractor records: generally six years after the end of the relationship or relevant transaction.

  • Marketing records: until you unsubscribe or object. We may retain a minimal suppression record so that we continue to respect your request.

  • Cookie and analytics information: for the period stated in our cookie settings or cookie policy and subject to your consent choices.

We may retain information for longer where a complaint, claim, investigation or legal obligation requires it. We securely delete or anonymise information when it is no longer required.

8. Cookies and website analytics

Our website may use cookies and similar technologies. Cookies necessary for security, navigation, forms and core website functions may operate without consent where legally permitted. Non-essential analytics, advertising or similar cookies will be used only where the required consent has been obtained.

You can accept, reject or manage non-essential cookies through the website's cookie controls and can change your choice at any time. Further details should be provided in the website's cookie notice, including the cookies used, their providers, purposes and duration.

Our website may contain links to other websites or embedded services. Those providers are responsible for their own privacy practices, and we recommend reviewing their privacy information.

9. Marketing communications

We may contact you about services you have requested and other necessary service matters. We will send direct marketing only where permitted by law.

You can stop marketing at any time by using an unsubscribe facility, replying to the message, or contacting info@nod-electricalservices.co.uk. Opting out of marketing will not prevent us from sending essential messages about an enquiry, appointment, contract, payment, certificate, warranty or safety matter.

10. How we protect information

We use proportionate technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures include access controls, password protection, secure service providers, device security, backups and limiting access to those who reasonably need the information.

No internet or electronic storage system is completely secure. If a personal data breach occurs, we will assess it and make any notifications required by law.

11. Your data protection rights

Depending on the circumstances and the lawful basis used, you may have the right to:

  • request access to your personal information;

  • ask us to correct inaccurate or incomplete information;

  • ask us to erase information in certain circumstances;

  • ask us to restrict how information is used;

  • receive certain information in a portable format;

  • object to processing based on legitimate interests;

  • object at any time to the use of your information for direct marketing; and

  • withdraw consent at any time where processing is based on consent.

You have an absolute right to object to the use of your personal information for direct marketing.

These rights are not absolute and may be limited where we must retain or use information to comply with the law, perform a contract, establish or defend legal claims, or protect another person's rights. We may ask for evidence of identity before acting on a request. We do not normally charge a fee and will respond within the period required by law.

To exercise a right, email info@nod-electricalservices.co.uk or write to the address in section 1.

12. Automated decision-making

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

13. Complaints

Please contact us first if you have a concern about how we use your personal information so that we can investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

14. Changes to this policy

We may update this policy to reflect changes in our services, systems or legal obligations. The current version will be published on our website with its latest revision date. Material changes may also be communicated directly where appropriate.